Thank you for shopping with SARROHI! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our Return and Refund Policy below to understand your options and how to proceed.
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, the following conditions must be met:
– The item must be unused, unworn, and in its original condition with all tags and packaging intact.
– The return must be requested within 15 days of the delivery date . Proof of purchase (order number or receipt) is required.
Items that do not meet these criteria may not be accepted for return or refund.
To initiate a return, please follow these steps:
1. Contact Us: Email us at Queries@test.owlwebsportfolio.com or log in to your account on our website to request a return. Provide your order number and details about the item(s) you wish to return.
2. Pack the Item: Securely pack the item in its original packaging, including all tags and labels.
Customer Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to a fault or error on our part (e.g., wrong item shipped or defective product).
Refund of Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed within 7 business days . The refund will be issued to the original payment method used during purchase. Refund Delays: Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will process your exchange and ship the new item to you. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at Queries@test.owlwebsportfolio.com with your order number and photos of the issue. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will process a refund or replacement as per your preference.
7. Final Sale Items
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for returns, refunds, or exchanges unless they are damaged or defective.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a cancellation and issue a full refund. If the order has already been shipped, you will need to follow the return process upon receipt of the item.
9. Contact Us : Queries@test.owlwebsportfolio.com
